Refund policy

All sales are final.

Due to the nature of our products, we do not offer refunds, returns, or exchanges. Please review your order carefully — including size, color, and item description — before completing your purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately at jessica.balero@gmail.com if your item arrives defective, damaged, or if you receive the wrong item. We will evaluate the issue on a case-by-case basis and make it right.

Custom and commissioned work

Commissions and custom or personalized items are made specifically for you and are non-refundable and non-returnable once work has begun, except in cases of damage or defect as described above.

European Union 14-day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification, as required by EU law. To be eligible, your item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase. Contact us at jessica.balero@gmail.com to initiate a cancellation under this section.

Questions

If you have any questions about this policy, please contact us at jessica.balero@gmail.com.